Welcome to AbsoluteHolidays.com ("Absolute Holidays," "we," "us," or "our"). For us, your privacy matters. To build your trust in our services, we primarily focus on transparency. This Privacy Policy describes the policies and practices of Absolute Holidays and its employees in relation to the information collected during the course of business with customers and visitors to absoluteholidays.com.
By browsing our website, using our mobile applications, or contacting us by phone or email, you acknowledge and agree to this Privacy Policy and our Terms & Conditions.
This Policy applies to all personal information collected through our website, phone reservations system (+1-800-439-4124), email, live chat, and any other service channels operated by Absolute Holidays.
When you visit AbsoluteHolidays.com or contact us by phone or email, we store only the information that you voluntarily provide to us. This includes, but is not limited to:
Personal Identification
- First and last name
- Date of birth
- Gender (for TSA Secure Flight compliance)
- Passport / government-issued ID number and expiry date
- Nationality and country of residence
Contact Information
- Email address
- Phone / mobile number
- Postal / billing address
Payment & Billing
- Credit / debit card number (encrypted; not stored after transaction)
- Card expiry date and CVV (not stored)
- Cardholder name
- Billing address
Travel Preferences & Booking Data
- Meal preferences, seat type, cabin class
- Frequent flyer programme numbers
- Hotel category preferences
- Special assistance requirements
- Booking history and itinerary details
Technical & Usage Data
- IP address, browser type and version
- Device type and operating system
- Pages visited, time on site, referral source
- Cookies and session data
During a booking, you may provide personal information for other travellers (e.g., family members, colleagues) on whose behalf you are making reservations. By providing another person's information, you confirm and warrant that:
- You have obtained the explicit consent of each individual before sharing their personal data with Absolute Holidays.
- All information provided is accurate, complete, and up to date.
- You have informed each individual of this Privacy Policy and how their data will be used.
Absolute Holidays handles third-party passenger data with the same level of care and security applied to the booking party's own information.
Absolute Holidays uses your billing information โ including cardholder name, card number, and expiry date โ to complete purchases of services and products. Beyond billing, your information is used in the following ways:
| Purpose | Description |
|---|---|
| Booking fulfilment | Confirming reservations, issuing e-tickets, and communicating travel updates |
| Account management | Managing your profile, billing details, and travel notifications |
| Customer support | Answering queries, resolving disputes, processing refunds |
| Personalisation | Tailoring offers and recommendations based on your travel history |
| Marketing | Sending promotional emails and SMS about deals (with your consent) |
| Analytics | Improving our website and understanding customer behaviour |
| Fraud prevention | Detecting and preventing fraudulent transactions |
| Legal compliance | Meeting regulatory, TSA, and government reporting requirements |
| Rewards | Administering ClubMiles and referral bonus programmes |
Information you provide may be shared with the following parties, strictly on a need-to-know basis:
1 ยท Travel Suppliers
Airlines, hotel chains, resort properties, car rental companies, transfer providers, and other travel service providers involved in fulfilling your booking. Only the minimum data required to fulfil your reservation or contact you in an emergency is shared. Absolute Holidays is not liable for any misuse of data by third-party travel suppliers.
2 ยท Third-Party Service Providers
Fraud prevention, marketing, customer service, and credit card processing departments. These providers are contractually prohibited from using your data for any purpose other than the service they perform for Absolute Holidays.
3 ยท Business Partners
Selected business partners whose name or logo may appear alongside Absolute Holidays on certain platforms. Note: Absolute Holidays has no control over the privacy policies of business partners. We strongly recommend you review each partner's privacy policy before sharing information with them.
4 ยท Law Enforcement & Regulatory Authorities
When required by law, court order, or to exercise our legal rights and duties, information may be disclosed to relevant authorities. In such circumstances, Absolute Holidays reserves the right to waive any legal obligation against data sharing.
5 ยท Legal & Compliance
To investigate or prevent illegal or suspected illegal activity, or to protect the rights, property, and safety of Absolute Holidays, its partners, affiliates, employees, and customers.
6 ยท Corporate Transactions
In the event of a merger, acquisition, asset sale, or consolidation, your information may be transferred to the successor entity, subject to the same privacy protections.
7 ยท Aggregated / Anonymised Data
Non-personal, aggregated data (such as total visitor numbers or booking trends) may be shared with advertisers, investors, or business partners to demonstrate service reach and quality. No personally identifiable information is included in such disclosures.
By opting in to receive SMS messages from Absolute Holidays through our website, app, or any other method, you consent to receive text messages from us. These may include booking confirmations, travel reminders, customer support responses, and promotional offers.
| Topic | Details |
|---|---|
| Message Frequency | Varies based on your activity, bookings, and stated preferences |
| Message & Data Rates | Standard carrier rates may apply depending on your mobile plan |
| Opt-Out | Reply STOP to any message. You will immediately stop receiving texts unless you opt in again |
| Help | Reply HELP or visit absoluteholidays.com/faq for assistance |
| Data Sharing | SMS opt-in data and consent are never shared with third parties |
By subscribing, you confirm that you are the mobile account holder, or have the account holder's explicit permission to enrol. Your consent to receive SMS is not a condition of purchase.
You have the right to opt out of marketing communications at any time without affecting the processing of booking-related transactional messages (e.g., booking confirmations, e-tickets, and itinerary updates).
How to Opt Out
- Email: Click "Unsubscribe" at the bottom of any marketing email
- SMS: Reply STOP to any promotional text message
- Phone: Call +1-800-439-4124 and request to be removed from our marketing list
- Email request: Send a written opt-out request to privacy@absoluteholidays.com
- Account settings: Update communication preferences in your Absolute Holidays account dashboard
Absolute Holidays retains your personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking & transaction records | 7 years | IRS / tax compliance, dispute resolution |
| Passenger identification data | 5 years post-travel | TSA, DOT, legal obligations |
| Payment card data | Not retained after transaction | PCI-DSS compliance |
| Account profile data | Duration of account + 3 years | Ongoing service relationship |
| Marketing consent records | 3 years from last interaction | CAN-SPAM / CASL compliance |
| Customer support records | 3 years | Dispute resolution |
| Website usage / cookies | Up to 24 months | Analytics and UX improvement |
Certain information obtained by us is stored for an extended period to safeguard Absolute Holidays against future legal disputes or proceedings. After the applicable retention period, data is securely deleted or anonymised.
Absolute Holidays does not knowingly collect personal information from individuals under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).
- Children under 13 may not create an account or make bookings independently on AbsoluteHolidays.com.
- Minors aged 13โ17 may use our services only with the involvement and consent of a parent or legal guardian.
- Passengers aged 12 and above are priced as adults for flight bookings.
- When booking for a minor, the adult making the booking is responsible for the accuracy of all passenger information provided.
Absolute Holidays has implemented administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, and destruction.
Technical Safeguards
- 256-bit SSL/TLS encryption on all data transmissions
- PCI-DSS Level 1 certified payment processing
- Cloudflare Enterprise DDoS and bot protection
- Encrypted database storage with access controls
- Multi-layer firewalls to prevent server intrusion
- Regular security audits and penetration testing
Administrative Safeguards
- Only authorised employees, under strict supervision, may access personal information for specific business purposes
- Staff are trained in data protection and are contractually bound to confidentiality
- Access logs are maintained and audited regularly
Data Breach Response
In the event of a data breach that poses a risk to your rights and freedoms, Absolute Holidays will notify affected individuals and relevant regulatory authorities within the timeframes required by applicable law (72 hours under GDPR; promptly under applicable US state laws).
If you are located in the European Union, European Economic Area, or the United Kingdom, the General Data Protection Regulation (GDPR) and UK GDPR provide you with specific rights regarding your personal data.
Legal Basis for Processing
Absolute Holidays processes your personal data on the following legal bases:
- Contractual necessity โ to fulfil your booking and provide our services
- Legitimate interests โ fraud prevention, improving services, direct marketing to existing customers
- Legal obligation โ compliance with TSA, DOT, anti-money laundering, and tax requirements
- Consent โ for marketing emails, SMS communications, and optional cookies
Your GDPR Rights
International Data Transfers
Your data may be transferred to and processed in countries outside the EU/EEA, including the United States. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
If you are a resident of California or another US state with applicable consumer privacy laws, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA).
Your California Rights
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: Request deletion of personal information we have collected, subject to exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt-Out of Sale: Absolute Holidays does not sell personal information. If this practice ever changes, you will have the right to opt out.
- Right to Limit Use of Sensitive Information: Limit our use of sensitive personal information to the purposes specified by law.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
Other US State Rights
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with enacted privacy laws have similar rights. We honour verified requests from residents of all US states in compliance with applicable law.
If you are a resident of Canada, your personal information is handled in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canada Anti-Spam Legislation (CASL).
Your Rights Under PIPEDA
- Right of Access: Request access to personal information we hold about you.
- Right to Correction: Challenge the accuracy or completeness of your information and request amendments.
- Right to Withdraw Consent: Withdraw consent to the use or disclosure of your personal information at any time, subject to legal and contractual restrictions.
- Right to Complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.
CASL Compliance (Commercial Electronic Messages)
Any commercial electronic messages (email, SMS) sent to Canadian residents comply with CASL requirements, including:
- Express or implied consent before sending
- Clear identification of Absolute Holidays as the sender
- A functioning unsubscribe mechanism in every message
- Processing of unsubscribe requests within 10 business days
AbsoluteHolidays.com is operated from the United States of America. If you are accessing our services from outside the US, please be aware that your personal information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.
If you have specific concerns about international data transfers, please contact us at privacy@absoluteholidays.com before using our services.
Absolute Holidays may collect certain categories of sensitive personal information that require additional care and protection. This includes:
- Passport and government ID details
- Payment card information (processed via encrypted PCI-DSS channels; not retained)
- Medical or dietary requirements (e.g., wheelchair assistance, special meal requests)
- Nationality and country of birth
- TSA Secure Flight data (name, date of birth, gender)
Special Category Data (GDPR)
For EU/UK residents, we process special category data (such as health-related requests for mobility assistance) only with your explicit consent or where processing is necessary for reasons of substantial public interest under applicable law.
Absolute Holidays has never and will never ask for credit card numbers, banking login credentials, or passwords via unsecured email or phone communications that you did not initiate.
All authorised communications from Absolute Holidays are limited to:
- Responding to queries submitted by you
- Providing updates on bookings made through Absolute Holidays
- Sending promotional messages to opted-in subscribers
Do not click any links or provide any information. Contact us immediately at +1-800-439-4124 or security@absoluteholidays.com. You may also report phishing to the Federal Trade Commission (FTC) at consumer.ftc.gov/topics/identity-theft or report spam at consumer.ftc.gov/articles/0038-spam.
Absolute Holidays does not condone or facilitate identity theft or phishing and treats such incidents as serious security violations.
Updates to This Privacy Policy
Absolute Holidays may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Effective Date" at the top of this page
- Send an email notification to registered account holders
- Display a prominent notice on our website for 30 days following the update
Continued use of Absolute Holidays services after the effective date of a revised Policy constitutes your acceptance of the changes.
Contacting Us
| Channel | Details | Response Time |
|---|---|---|
| ๐ Phone | +1-800-439-4124 | 24/7 |
| ๐ฌ WhatsApp | +1-778-2621-435 | 24/7 |
| ๐ง Privacy Requests | privacy@absoluteholidays.com | Within 30 days |
| ๐ง Security Issues | security@absoluteholidays.com | Within 48 hours |
| ๐ง General Support | contact@absoluteholidays.com | Within 24 hours |
| ๐ฎ Mailing Address | 2005-1 E Fowler Ave, Tampa, FL 33612, USA | โ |
This Cookie Policy explains how AbsoluteHolidays.com uses cookies and similar tracking technologies when you visit our website. By using AbsoluteHolidays.com, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) by websites you visit. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners. Cookies cannot access, read, or modify any other data on your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Essential for the website to function โ session management, security tokens, booking cart, login authentication. The site cannot work properly without these. | Session / up to 1 year | No (required) |
| Functional / Preference | Remember your preferences โ language, currency, recently searched routes, cabin class defaults, and previously entered traveller details to speed up repeat bookings. | Up to 12 months | Yes |
| Analytics / Performance | Understand how visitors use our site โ pages visited, time on site, error messages, and which features are most used. Helps us improve the Absolute Holidays experience. Data is aggregated and anonymised. | Up to 24 months | Yes |
| Marketing / Targeting | Deliver relevant ads and offers based on your browsing behaviour and interests โ including retargeted flight deal ads on partner networks. May track your activity across other websites. | Up to 90 days | Yes |
| Third-Party / Partner | Set by third-party services such as Google Analytics, Facebook Pixel, Cloudflare, live chat widgets, and payment processors. Governed by those providers' own cookie policies. | Varies by provider | Yes |
Specific Cookies We Set
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _session_id | Absolute Holidays | Maintains your booking session and prevents data loss | Session |
| _asap_auth | Absolute Holidays | Keeps you logged in to your account | 30 days |
| _asap_prefs | Absolute Holidays | Stores cabin class, currency, and language preferences | 12 months |
| _asap_recent | Absolute Holidays | Remembers your recent searches for faster re-booking | 90 days |
| _ga / _gid | Google Analytics | Tracks anonymous usage statistics (pages, sessions, traffic source) | 2 years / 24 hrs |
| _fbp | Facebook Pixel | Tracks conversions from Facebook ads; enables retargeting | 90 days |
| __cf_bm | Cloudflare | Bot management and DDoS protection | 30 minutes |
| intercom-* | Intercom / Live Chat | Powers the live chat widget and support conversations | Session / 9 months |
| _stripe_* | Stripe (Payments) | Fraud prevention and secure payment processing | Session / 1 year |
How We Use Cookies
- Keeping you logged in โ so you don't need to re-enter your details on every visit
- Remembering your search preferences โ cabin class, number of passengers, recent routes
- Price and availability caching โ to deliver faster fare search results
- Security โ to protect against CSRF attacks, session hijacking, and bot activity
- Analytics โ to understand which parts of our site work well and which need improvement
- Retargeted advertising โ to show you relevant flight deals on partner websites after you've visited ours
Third-Party Cookies
We work with trusted third-party partners whose services require placing cookies on your device. These include:
- Google Analytics โ website analytics (policies: policies.google.com/privacy)
- Meta / Facebook Pixel โ ad performance and retargeting (facebook.com/policy)
- Cloudflare โ security and bot protection (cloudflare.com/privacypolicy)
- Stripe โ payment processing (stripe.com/privacy)
- Intercom โ customer support live chat (intercom.com/terms/privacy)
Absolute Holidays does not control the cookies placed by third parties. We recommend reviewing their individual privacy and cookie policies.
Cookie Banner & Your Consent
How to Manage & Delete Cookies
You can control and manage cookies in your browser settings. Most browsers allow you to:
- View and delete cookies already stored on your device
- Block third-party cookies
- Block all cookies (note: this will significantly impair website functionality)
- Set alerts when a website attempts to place a cookie
Browser-specific instructions:
- Chrome: Settings โ Privacy and Security โ Cookies and other site data
- Firefox: Options โ Privacy & Security โ Cookies and Site Data
- Safari: Preferences โ Privacy โ Manage Website Data
- Edge: Settings โ Cookies and site permissions
Do Not Track (DNT)
Some browsers offer a "Do Not Track" (DNT) signal that you can enable to notify websites you visit that you do not want to be tracked. Absolute Holidays currently honours DNT signals by disabling marketing and analytics cookies when a valid DNT signal is detected.
GDPR & Cookie Consent (EU/UK Visitors)
For visitors from the EU, UK, or other jurisdictions requiring explicit cookie consent, we obtain your consent before placing any non-essential cookies. You have the right to withdraw your cookie consent at any time by updating your preferences in the cookie settings panel, accessible from the footer of every page.
Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.